RETURN POLICY:
You can return any unworn, unwashed, unskated, or defective merchandise by mail (unless stated in the product description when purchased). Returns made within 30 days of order shipment date will be issued a store credit for the same amount as the original order. Specific items cannot be canceled, exchanged or returned.
Submit a Return Request
Submit a Return Request
1. Log in to your account here.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select return reason and add a note for the store.
5. Click "Submit Request".
If you return request is approved and requires shipping, then you'll receive an email with shipping instructions and a return shipping label. After the product is returned you'll receive store credit to your DGK account.
Address your package to:
DGK.com
Attn: Returns
6351 Yarrow Drive Suite D
Carlsbad,CA 92011
Address your package to:
DGK.com
Attn: Returns
6351 Yarrow Drive Suite D
Carlsbad,CA 92011
HOW LONG WILL IT TAKE FOR MY RETURN TO PROCESS?
Allow 1-2 weeks from the time you mail your return/exchange for processing. Once processed we will email you with it's progress. If you requested an exchange, we will waive the standard shipping fee on the returning order if within the USA.
Please allow 5-7 days from the time you receive your Return confirmation for store credit to be issued to your account.
Please allow 5-7 days from the time you receive your Return confirmation for store credit to be issued to your account.
WHAT IF MY PRODUCT IS DAMAGED OR DEFECTIVE?
If you received a damaged or defective item, please call us at (760) 918-0405 ext.111 and we will help you exchange or return your item.
WHAT IF MY DECK IS DAMAGED OR DEFECTIVE?
If you purchased the deck on dgk.com or in a retail store that carries DGK, please follow the steps above to return your merchandise.
Address your package to:
DGK.com
Attn: Returns
6351 Yarrow Drive Suite C
Carlsbad, CA 92011
Once we receive it, we will determine if it should be replaced. DGK is not responsible to replace decks used for more than 2 weeks past the purchase date on the receipt. DGK is not responsible for return shipping fees. Once we receive product, we will contact you with your return status.
Address your package to:
DGK.com
Attn: Returns
6351 Yarrow Drive Suite C
Carlsbad, CA 92011
Once we receive it, we will determine if it should be replaced. DGK is not responsible to replace decks used for more than 2 weeks past the purchase date on the receipt. DGK is not responsible for return shipping fees. Once we receive product, we will contact you with your return status.
HOW DO I RETURN MY ITEM IF IM AN INTERNATIONAL CUSTOMER?
Follow the steps above to start your return. Make sure any old labels on your package are removed and affix the return address label. All return shipping fees cannot be returned.
Address your package to:
DGK.com
Attn: Returns
6351 Yarrow Drive Suite D
Carlsbad,CA 92011
Address your package to:
DGK.com
Attn: Returns
6351 Yarrow Drive Suite D
Carlsbad,CA 92011
ANY OTHER QUESTIONS ABOUT RETURNS & EXCHANGES
Please email service@dgkallday.com or call (760) 918-0405 with any questions.